The Data We Hold and How We Use It
When you open an account, we collect the details you provide — name, contact information, and the payment method you choose, whether that is bKash, Nagad or Rocket. We also record transaction references so deposits and withdrawals can be matched to your wallet correctly. Device identifiers
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and session data are logged automatically to keep your account secure and to detect unusual access patterns. We do not store your full bKash or Nagad PIN at any point; payment authentication stays within those providers' own systems. Cookies and similar tools track which pages you
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visit inside the platform so we can improve how things load on your mobile. We keep this data for as long as your account is active and for a period afterward as required by our operational obligations. If you close your account, we will tell you
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what we retain and for how long. Your data is never sold to marketing companies. Third-party sharing is limited to payment processors — bKash, Nagad, Rocket — and fraud-prevention services that need transaction data to verify your wallet. Any transfer of data outside Bangladesh follows the
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standards that apply to the eligible regions we operate in, and your use of eke33 means you acknowledge this policy applies where local law and eligible regions permit.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.